RetainAIO deploys a Claude Sonnet agent that monitors every Shopify order for refund-risk signals — reasoning about customer behavior, order value, and engagement history — and acts before the refund request arrives. With full reasoning transparency on every decision.
"Customer did not open anchor email after 26 hours. Order value $340 increases refund pressure. One prior ignore signal on record — escalating to immediate follow-up."
"Customer opened but has not clicked after 14 hours. Moderate order value. Standard follow-up queued."
The agent doesn't wait for you to run a report. It runs continuously — scanning, reasoning, and acting before refund pressure builds.
BullMQ worker runs every 10 minutes. All recent orders checked for anchor email status — opened, clicked, or ignored.
Claude Sonnet evaluates risk signals: order age, value, engagement, customer history, behavioral signals. Returns risk score, confidence, leak type, and reasoning.
If confidence ≥ 70% — agent queues recovery email with AI-selected timing and tone. Below 70% — escalated to Action Center for HITL review.
Every email event — open, click, ignore, bounce — written as a CustomerBehaviorSignal. Agent reads this history before the next decision on that customer.
Every morning the agent generates a plain-English intelligence brief — what it detected, what it did, and what it recommends next. Confidence-rated. No fluff.
The Brief Inbox is where strategic insight lives. Instead of checking dashboards, you receive a synthesized view of your revenue protection status — written by the same agent that's making the decisions.
3 new leaks detected — $840 at-risk revenue. Agent deployed anchor emails for all 3. One recovery already confirmed ($189). Current recovery rate 71% — above 30-day average of 64%. No HITL escalations pending.
5 leaks detected, 3 recovered ($420). Template A/B result: Professional anchor winning at 72% vs Friendly at 58%. Recommend enabling Escalation template for orders above $300.
Every agent action is stored with a plain-English reasoning string. You see the exact signals evaluated, the confidence rating, and what the agent concluded. No other refund protection tool on Shopify does this.